Email not sent in production mode (live server)

Hello masters,

In a few days, i’ve been searching to resolve an issue regarding “Unable to send the email.. in live server….
It is work on development mode (myurl.com/app_dev.php/customer/user/reset-request). But it didn’t work when use production mode (myurl.com/customer/user/reset-request). I checked smtp email configuration worked as well from admin backend.

I also tried to modify the config.yml, parameters.yml and try to follow this link https://stackoverflow.com/questions/34596190/symfony-swiftmailer-mail-not-sent-in-prod-environment. Is it swiftmailer issue or anything else?. Could you give some suggestion how to configure it ??

note : orocommerce 1.5

Thanx in Advance

Topic

[Andrey YatsenkoModerator]

When configuration works different for production and development environment, it’s usually the cache problem.
Try to run rm -rf app/cache/* in case you are using 2.6 or lover version.

For 3.0 version run rm -rf var/cache/*

Also if you use redis – clear the redis cache with redis-cli flushall

Then warmup the cache with cache:warmup --env=prod

P.S. you should not enable development mode on a production, as it can bring a security issue.
If you really need it – make sure it’s at least limited by IP.

And notice that updating the configuration in one environment will not update in for any other environments automatically as all the environments have independent cache. If you do that – it’s require to clear the cache.

[RioParticipant]

Hi Andrey,

This error seems like because of error Monolog handler configuration on config_prod.yml
finally I commented some code on this file and works …

from finger_crossed until swift
But Im not sure this is a good idea or not

Thanks

• This reply was modified 5 years, 7 months ago by  Rio. Reason: wrong word

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