emails are not sent in case of the marketing list is based on custom entity

Hi,

We created marketing list on system entity. In this case the emails were sent correctly (by ORO).
Then we created marketing list on custom entity. In this case the emails are NOT sent.

Why? Please advise.

Thnaks
Eszter

Topic

[Andrey YatsenkoModerator]

Hi Esztet,

Please share the code of that custom entity, or confirm that you created it from the UI.
The important part here is a contact information with an email, that marketing list entity should contain.
As contact information marketing lists accept an email or a phone.
In case your entity contains only phone number – you will be able to create a marketing list, but with no way to send an email.

[esztet szalaiParticipant]

Hi Andrey!

– Custom entity and fields were created from the UI (at entity management).

– The custom entity is connected with Contact entity:
— At contact entity we cretaed a ‘One to many’ field, the target entity is the custom entity
— At the custom entity we reused the field

– In the marketing list we have Primary e-mail, see:
https://drive.google.com/file/d/1LKnF-PLcVlASkinv7cU_6auzAE56KNPl/view?usp=sharing
So we use the CRM as you advised, but the emails are not sent

Thanks,
Eszter

[esztet szalaiParticipant]

Hi Andrey!

I look forward to your reply.
Is there any solution, advise to my problem?

Thanks
Eszter

[Yevhen ShyshkinParticipant]

Hello, Eszter.

Currently OroPlatform does not allow to select fields from the related entities in segments and marketing lists – they have to contain flat data only from the main entity. By looking at the screenshot you’ve shared I can guess that either you have some customization on your side or something is wrong with your installation.

In general if you want to send data to contact emails you have to build a marketing list around the Contact entity and add restrictions using field conditions in Filters section. Field conditions allow you to work with the relations and introduce required filtering.

Alternative solution – you may add listener that will copy Contact email address to your custom entity or introduce a virtual relation that will automatically get data from Contact entity. Each of these solutions require some coding though.

Please, let me know if you still have some questions related to this topic.

[Author]

Replies