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Forums › Forums › OroCRM › OroCRM – How do I? Questions › how to automatically assign an incoming case to an available agent?

This topic contains 1 reply, has 2 voices, and was last updated by  Andrey Yatsenko 5 years ago.

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  • March 19, 2019 at 2:50 pm #38383

    luz.alvarez
    Participant

    I need the case that you enter to be assigned to the agent with more free time or a specific role automatically

    • This topic was modified 5 years, 1 month ago by  luz.alvarez.
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  • April 5, 2019 at 8:51 am #38460

    Andrey Yatsenko
    Moderator

    Hi Luz Alvarez.

    Unfortunately, there is no such feature out of the box.
    It can be implemented in customization with an entity listener or a custom workflow.

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