OROCRM opening email return 500 INTERNAL SERVER ERROR

Please help with error which happened with no modification of code or server settings (very strange)

Opening a email in OROCRM get an error:

There was an error performing the requested operation. Please try again or contact us for assistance.

Steps to reproduce:

1. Click on my username (upper right corner).

2. Click my emails

3. Click on desired email.

4. Error message is shown.

With developer tools we see a 500 Internal server error. This is the response:

currentRoute oro_email_user_thread_view
flashMessages []
history <ul class=”extra-list”><li class=”first”> My Emails – Matej Bevc <ul class=”menu_level_1″> <li > Matej Bevc – View – Users – User Management – System <ul class=”menu_level_1″> …tus1.createdAt1.updatedAt1.tags1%26v%3Duser.active%26a%3Dgrid%26g%255BoriginalRoute%255D%3Doro_user_index” > Tadej Jelen – View – Users – User Management – System <ul class=”menu_level_1″> <li class=”last”> Test dashboard – Dashboards <ul class=”menu_level_1″>
mostviewed <ul class=”extra-list”><li class=”first”> Jobs – System <ul class=”menu_level_1″> <li > My Emails – Matej Bevc <ul class=”menu_level_1″> <li > Contacts – Customers <ul class=”menu_level_1″> <li > Create User – Users – User Management – System <ul class=”menu_level_1″> <li class=”last”> Scheduled Tasks – System <ul class=”menu_level_1″>
title 500 – Internal Server Error
titleShort null
titleSerialized {“template”:”%code% – %status%”,”short_template”:null,”params”:{“%code%”:500,”%status%”:”Internal Server Error”,”%subject%”:”Sv: Spuhr – Invoice 111619, 111621″}}
navigationElements {…}
pinButton true
favoriteButton true
scripts
content <div data-page-component-module=”ororeminder/js/app/components/reminder-show-component” data-page-component-options=”{"reminderData":[]}” ></div> <div class=”popup-frame”> <div class=”popup-holder”> <div class=”pagination-centered popup-box-errors”> <h1>500 Internal Server Error</h1> <div class=”popup-content”> <p> The System is currently under maintenance and should be available in a few minutes. </p> </div> </div> </div> </div>
breadcrumb
beforeContentAddition

This is the error log on server:

*please note that we replaced the real domain with crm.mydomain.eu for privacy purposes.

019/09/17 11:39:38 [error] 862#0: *542087 FastCGI sent in stderr: “PHP message: PHP Warning: require(/home/admin/domains/crm.mydomain.eu/public_html/app/../vendor/autoload.php): failed to open stream: No such file or directory in /home/admin/domains/crm.mydomain.eu/public_html/app/autoload.php on line 5
PHP message: PHP Warning: require(/home/admin/domains/crm.mydomain.eu/public_html/app/../vendor/autoload.php): failed to open stream: No such file or directory in /home/admin/domains/crm.mydomain.eu/public_html/app/autoload.php on line 5
PHP message: PHP Fatal error: require(): Failed opening required ‘/home/admin/domains/crm.mydomain.eu/public_html/app/../vendor/autoload.php’ (include_path=’.:/usr/local/php71/lib/php’) in /home/admin/domains/crm.mydomain.eu/public_html/app/autoload.php on line 5” while reading response header from upstream, client: 89.212.50.92, server: crm.mydomain.eu, request: “GET / HTTP/1.1”, upstream: “fastcgi://unix:/usr/local/php71/sockets/admin.sock:”, host: “crm.mydomain.eu”

Any ideas to solve this error?

OROCRM version: oro/crm 2.6.27

Topic

[MatejParticipant]

I resolved the issue by deleting app/cache folder…

• This reply was modified 4 years, 7 months ago by  Matej.

[Author]

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