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Forums Oro Community Issue with imap integration

This topic contains 6 replies, has 5 voices, and was last updated by Andrey Yatsenko Andrey Yatsenko 3 months, 4 weeks ago.

  • Creator
    Topic
  • #24353

    jent46
    Participant

    Hi I am having issue with my email when I connect it using imap. I already synchronized my mail and everything was ok. In the contacts I can see the email received from them before. But now I want to receive the new emails but it didn´t syncronize with my email again, also I checked in the job queue and it hasn´t created it too. So I want some help to make my email syncronize with the new mails that I received and are from contacts that I already had.
    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Author
    Replies
  • #24354
    Artem Liubeznyi
    Artem Liubeznyi
    Keymaster

    Hi Jorge,

    Is the job daemon running? If yes, can you please provide some logs of the IMAP synchronization?


    #24355

    jent46
    Participant

    Yes it is running. There ir no log of the imap synchronization because it appears Email sync completed when I click on sync Emails. I also run sudo app/console oro:cron:imap-sync
    Resetting hanged email origins …
    Updated 0 row(s).
    Finding an email origin …
    The maximum number of concurrent tasks is reached.
    An email origin was not found.

    #24356
    Artem Liubeznyi
    Artem Liubeznyi
    Keymaster

    That’s very strange.

    I will ask one of our developers or QA team to check on this issue so we can help you solve it.

    Thank you for your patience.


    #24357
    sunil.nextbits
    sunil.nextbits
    Participant

    Hello,

    i am facing same issue, is there any solution for that?

    #24358

    irina.k.melnikova
    Participant

    Hello,

    The same issue. Rebooting does not help. Any update of fixing status?

    Thank you.

    #24359
    Andrey Yatsenko
    Andrey Yatsenko
    Moderator

    The maximum number of concurrent tasks is reached.

    This means that there is another synchronization job running, and it is triggered by cron every minute.

    You can stop cron, wait till message consumer process all messages and run oro:cron:imap-sync with -vvv flag manually to see the detailed logs.

    Most popular issues are:
    – enabled two-factor authentication for inbox,
    – changed credentials to the inbox

Viewing 6 replies - 1 through 6 (of 6 total)

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