Stuck at System requirements check

Hi,

I am stuck at System requirements check for OroPlatform 1.4

The error I have is

ERROR | Move app/cache folder outside encrypted directory.

1 2 3

ERROR   | Move app/cache folder outside encrypted directory.

I have tried running but I run into the same error.

app/console cache:clear --env=prod app/console oro:platform:update --force --env=prod

1 2 3 4

app/console cache:clear --env=prod app/console oro:platform:update --force --env=prod

Please help me out.

Jake He

Topic

[Alexandr SmagaParticipant]

Hello @zhex900 !

This error says that you trying to install Oro in folder that currently uses OS file encryption mode in order to secure your data. This mode has some limitations, one of them is less limit on filename length, but some third party software that we depends on (doctrine) can’t work properly with such limitation. So, it asks you to move cache folder outside encrypted partition/folder.

This could be done via overriding method getCacheDir() of HttpKernel, that is placed in app/ directory.
If my suggestion will not solve the issue, please share with us which OS you use.

[zhex900Participant]

Hi,

Sorry for not make it clear.

I am doing a install in docker with a Debian base. I followed this post to by pass the requirement check.
http://oroinc.com/orocrm/forums/topic/installation-in-docker-container

Jake He

[behrangParticipant]

Hi
i have the same issue.
i installed oro via github as described in documentation.

the app cache folder is as delivered

/var/customers/webs/MYCUSTOMER/crm.domain.tld/platform-application/app/cache

it’s a root server with ubuntu and our admin says there is no encryption in use.
we use froxlor and apache.

how can i solve this?
thanks

[behrangParticipant]

Hi
can please somebody help?
we cannot go on without help.
greets

[behrangParticipant]

http://crm.gastrozentrale.de/install.php

[Yevhen ShyshkinParticipant]

Hello, behrang

This is what exactly this check does:

$ getconf NAME_MAX ~/tmp 255

1 2	$ getconf NAME_MAX ~/tmp 255

Please, check this value on your environment. If you are completely sure that this check is passed then you can suppress this check here.

[behrangParticipant]

hi Yevhen
getconf NAME_MAX /var/customers/tmp/kks/ would be 255
the user of the given path is kks
and in phpinfo upload_tmp_dir is /var/customer/tmp/kks
so does oro check the right tmp dir path?

[Yevhen ShyshkinParticipant]

You should run this check for your app directory as your web server user. F.e.:sudo -u www-data getconf NAME_MAX /opt/www/crm_dev/app

[behrangParticipant]

sudo -u kks getconf NAME_MAX /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/app/
255

[Yevhen ShyshkinParticipant]

That’s odd. We’ll check this out – look’s like problem from our side. Thank you for reporting, we’ll try to fix it ASAP.

If configuration is correct you can safely disable this check – just comment these lines and try to do installation.

[behrangParticipant]

Hi
thx for the info.

i come on next page: white/blank page.
error log says

[Thu Dec 25 17:39:31.470996 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:39046] mod_fcgid: stderr: #0 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(78): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->getPhp(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:31.470998 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:39046] mod_fcgid: stderr: #1 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(66): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->ensureCacheInitialized(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:31.471000 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:39046] mod_fcgid: stderr: #2 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(46): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->ensureInitialized(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:31.471002 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:39046] mod_fcgid: stderr: #3 /var/customers/webs/kks/crm.ga in /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php on line 97, referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.350992 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: PHP Fatal error: Uncaught exception ‘RuntimeException’ with message ‘The php executable could not be found, add it to your PATH environment variable and try again’ in /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php:97, referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.351002 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: Stack trace:, referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.351004 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: #0 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(78): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->getPhp(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.351006 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: #1 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(66): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->ensureCacheInitialized(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.351008 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: #2 /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php(46): Oro\\Bundle\\EntityExtendBundle\\OroEntityExtendBundle->ensureInitialized(), referer: http://crm.gastrozentrale.de/install.php
[Thu Dec 25 17:39:34.351014 2014] [fcgid:warn] [pid 23392] [client 89.204.130.118:35387] mod_fcgid: stderr: #3 /var/customers/webs/kks/crm.ga in /var/customers/webs/kks/crm.gastrozentrale.de/platform-application/vendor/oro/platform/src/Oro/Bundle/EntityExtendBundle/OroEntityExtendBundle.php on line 97, referer: http://crm.gastrozentrale.de/install.php

[Yevhen ShyshkinParticipant]

Look’s like application can’t find your php CLI command. Please, check these environment varibles – ORO_PHP_PATH, PHP_BINARY, PHP_PATH, PHP_PEAR_PHP_BIN – and specify one of them if there are any.
Also, please, ensure that your cache and logs directories have corerct permissions to write data there.

[behrangParticipant]

Hi
do i have to set all 4 variables or is one enough.
and can i set them with SetEnv in /web/.htaccess ?
greets

[behrangParticipant]

if i understand right i need to put it in my virtual host conf
since htaccess doesnt work for installer

[Yevhen ShyshkinParticipant]

> do i have to set all 4 variables or is one enough
One should be enoght.

> if i understand right i need to put it in my virtual host conf
Yes. You can check it using phpinfo() function.

[Author]

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