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Forums Forums OroPlatform OroPlatform – Feature Requests Customer Satisfaction

This topic contains 3 replies, has 3 voices, and was last updated by  Artem Liubeznyi 6 years, 6 months ago.

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  • Creator
    Topic
  • #36798

    dimitri.seguin17
    Participant

    Hello,
    I have wanted to know when do you realize the functionnality “Customer Satisfaction”.

    Do you realize it soon or in a few months.

    Thanks for your response.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Author
    Replies
  • #36799

    Oro Team
    Member

    Hi Dimitri,

    Can you please explain what do you mean by “Customer Satisfaction”?

    Thank you.

    #36800

    dimitri.seguin17
    Participant

    In your future roadmap, in the category “Marketing”, there “Customer Satisfaction and Engagement Metrics”.
    It’s a satisfaction form or other ? And when it will be developed ?

    Thanks for your response.

    #36801

    Artem Liubeznyi
    Spectator

    Our goal is to develop meaningful metrics that will provide marketing reps with insights on customer satisfaction and engagement. Forms or surveys could serve as a data source for these metrics, but there likely might be other sources—web tracking, direct responses via email, etc.

    We do not have a clear timeline for this feature yet. Most likely it will not be developed in this year.

Viewing 3 replies - 1 through 3 (of 3 total)

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