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Forums Forums OroCRM OroCRM – How do I? Questions how to automatically assign an incoming case to an available agent?

This topic contains 1 reply, has 2 voices, and was last updated by Andrey Yatsenko Andrey Yatsenko 12 months ago.

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  • #38383

    luz.alvarez
    Participant

    I need the case that you enter to be assigned to the agent with more free time or a specific role automatically

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  • #38460
    Andrey Yatsenko
    Andrey Yatsenko
    Moderator

    Hi Luz Alvarez.

    Unfortunately, there is no such feature out of the box.
    It can be implemented in customization with an entity listener or a custom workflow.

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