I integrated Zendesk with orocrm with success. On Zendesk side, almost all my tickets have tags to facilitate the filtering of users. Unfortunately those tags are not synced into orocrm, that’s why I had to enter them manually for each contact :-( nice job by the way to do that for each contact (would be great to have mass action not only to delete contacts but also to set some attributes in one shot).
Now I integrated mailchimp with orocrm, apparently with sucess too however I try to create a marketing list only based on tag criterium. If I use the filter with field condition, I don’t manage to find tags for the contact entity. I find tags for organization or for zendesk ticket (both has no effect by the way). What do I do wrong? Or is it a non existing feature ?
Thanks in advance for your answer and cheers from Switzerland
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