OroCRM Forums

Covering OroCRM topics, including community updates and company announcements.

Forums Forums OroCRM OroCRM – Installation/Technical Issues or Problems Problem installing packages (Zendesk Integration)

This topic contains 1 reply, has 2 voices, and was last updated by  Alexandr Smaga 5 years, 9 months ago.

Starting from March 1, 2020 the forum has been switched to the read-only mode. Please head to StackOverflow for support.

  • Creator
  • #26413

    I tried to install packages from the package manager and from the command line and it takes forever. I also changed te memory limit and max exec time to 4 GB ram and infinite time. The process just loop forever in both cases.

    After that, I tried to install the package using composer. So I added zendesk to the composer and updated. The package is installed in system information.

    I cannot select the zendesk in integration.

    After, i installed the demo data just to see if I was missing some databases entries because of the method used to install the package.

    Here are the screenshot of what it looks like now.


    As you can see, there is no integration available when I want to create a new one. When I installed the demo data, the magento integration is created, but I cannot select it in the options when creating a new one.

    I tried using OroCRM 1.3 and oro 1.4.

    My questions:

    1. Why the package manager or package installer in CLI is looping forever?

    2. What would be the step to install a package using the composer.

    3. Is there something i’m missing to integrate Zendesk with OroCRM?

Viewing 1 replies (of 1 total)
  • Author
  • #26414

    Alexandr Smaga

    Hello @yannb40 !

    We are aware of issue that composer update goes forever. Fortunately composer partially fix its troubles with execution time and memory consumption !
    So first of all I would like to ask you to update composer to the latest version using composer self-update. We have very good performance improvement after these fixes(update took > 200s and now around 20s).

    Package installation is a complex process, so just to install it from composer is not enough. I think that it’s required to run app/console oro:platform:update --force --timout=600 in order to prepare DB tables and other stuff.

Viewing 1 replies (of 1 total)

The forum ‘OroCRM – Installation/Technical Issues or Problems’ is closed to new topics and replies.

You will be redirected to [title]. Would you like to continue?

Yes No