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Forums OroCRM OroCRM – Installation/Technical Issues or Problems Website tracking in Magento don´t work

This topic contains 1 reply, has 2 voices, and was last updated by Andrey Yatsenko Andrey Yatsenko 4 months, 3 weeks ago.

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    mariela.perona
    Participant

    Hello, we implemented Website Tracking but is not working, we don´t get any events records.

    We use Magento and we configured Website Tracking as mentioned in the document https://oroinc.com/orocrm/doc/current/user-guide/marketing-tracking-website-records but doesn’t work

    In Magento we have “Oro Tracking Enable: yes”, “Site Identifier websitetracking”, Service Host Name we use protocol https in both sides (Magento & ORO)
    API Enable Additional Attributes Yes
    In OroCRM we set “Website Tracking”, “Identifier websitetracking”, Url of our site https
    We also pasted the script code before the </body> tag in all of the pages.

    I notice that the Updated date is “N/A”. It seems that ORO is not running any cron job on website tracking. Do you know anything else that we can check or confiure in the platform?

    Thanks in advance!

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