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So we (again) successfully resolved the issue with popups with NGNIX settings.
Now when I want to login with certain username OroCrm loads a lot of time a then display a defult error: there was an error …
So while inspecting the code I see a lot of <div> nodes that I suppose are related to all email popups that wants to load and it seems that this makes an error: rendering time out etc.
So my question is it is possible to close all opened POPUPS manually in OroCRM somewhere … maybe in database ??
Thank you.September 17, 2019 at 7:26 am in reply to: OROCRM opening email return 500 INTERNAL SERVER ERROR #40471
I resolved the issue by deleting app/cache folder…
- This reply was modified 3 years, 4 months ago by Matej.
Thank you for detailed check list.
Best regards.August 8, 2018 at 2:33 am in reply to: How do I change cron email body sync execution time ? #29723
It seems that it did the job …
We have the exact sames problem?!
Can you also help us accomplish the same objective (reopen cases after email arrives)?
I also thought that the same objective may be accomplished via workflows ?! )Is this even possible ?
Thank you.January 24, 2018 at 1:44 am in reply to: E-mail Attachments not send after upgrade to 2.4.2 / Display Issues #27840
I am also having the same issue on oro/crm 2.4.2 OSL-3.0
I compose an email and add an attachment.
The recipient recieves only an email (without an attachment).
I can’t find any correlated issues in Logs.
Any updates on this?
Well I am adding the prod.log file. -> https://drive.google.com/open?id=1TsWwY8DCu7JRBUPpEvoN5MfyI6jEDEmh
I do not unsterstand much, but there are some errors.
Where can I find mq.log ?
With the help from a dev we found the cause of the problem in misconfiguration of the NGINX – section which dissalow request of HTTP type DELETE.
We updated OROCRM to the latest version in a hope this will resolve the issue of popups. But the problem is still here.
The problem is that we don’t know even how to diagnose the problem. Can somenome point me in the right direction.
Please check video too see a weird behaviour: https://www.youtube.com/watch?v=B-Lbfvbd8L4&feature=youtu.be
Our oro Packages:
oro/redis-config 2.0.0-beta.1 MIT
oro/doctrine-extensions 1.1.2 MIT
oro/platform 2.4.2 MIT
oro/platform-serialised-fields 2.4.0 OSL-3.0
oro/calendar-bundle 2.4.0 OSL-3.0
oro/crm-call-bundle 2.4.0 OSL-3.0
oro/crm-hangouts-call-bundle 2.4.0 OSL-3.0
oro/marketing 2.4.2 OSL-3.0
oro/crm-task-bundle 2.4.0 OSL-3.0
oro/crm 2.4.2 OSL-3.0
oro/crm-mail-chimp 2.4.2 OSL-3.0
oro/crm-abandoned-cart 2.4.0 OSL-3.0
oro/crm-magento-embedded-contact-us 2.4.0 OSL-3.0
oro/crm-dotmailer 2.4.0 OSL-3.0
oro/crm-zendesk 2.4.1 OSL-3.0
Thank you Przemek for your help.
What if we use cases entities instead of emails to track average time spent on each case by each user. I see there is a status for each case.
Can we use custom reports to calculate time duration from status open till status close?
But here I’am not sure how to include and handle reopened cases?
By the way; are there other best practisies to handle support team productivity (time spent handling customers).
Any updates on this?
Thank you for your assistance.
Here are the logs and a screenshot from console. Hope it will help.
Yes. Actually I see the popups all the time. If I create a task from magento orders view a popup is displayed. Then everytime I load the page all the popups (old and recently created) are shown.
Please check video here: https://youtu.be/iYBfGIl5xbAAugust 17, 2017 at 2:01 am in reply to: Create marketing list: Magento orders created X days back #29362
Thank you very much …
I get an error as follows:
Command oro:magento:initial:sync –integration-id=2 –skip-dictionary -v
Created At Jun 22, 2017 11:01 AM
Output:1234567891011Run initial sync for "Magento Integration" integration.Syncing connector customer_initial starting 2017-06-01 08:46:17 interval 7 daysStart processing "customer_initial" connectorLooking for batchfound 0 entitiesStats: read , processed , updated , added , deleted , invalid entities: Syncing connector cart_initial starting 2017-06-22 08:46:17 interval 7 daysStart processing "cart_initial" connectorLooking for batchfound 6 entitiesLoading Cart by id: 95377
Error output:PHP12345PHP Fatal error: Uncaught TypeError: Argument 1 passed to Oro\Bundle\BusinessEntitiesBundle\Entity\BaseCartItem::setCart() must be an instance of Oro\Bundle\BusinessEntitiesBundle\Entity\BaseCart, null given, called in /home/admin/domains/crm.optics-trade.eu/public_html/vendor/symfony/symfony/src/Symfony/Component/PropertyAccess/PropertyAccessor.php on line 442 and defined in /home/admin/domains/crm.optics-trade.eu/public_html/vendor/oro/platform/src/Oro/Bundle/BusinessEntitiesBundle/Entity/BaseCartItem.php:149Stack trace:#0 /home/admin/domains/crm.optics-trade.eu/public_html/vendor/symfony/symfony/src/Symfony/Component/PropertyAccess/PropertyAccessor.php(442): Oro\Bundle\BusinessEntitiesBundle\Entity\BaseCartItem->setCart(NULL)#1 /home/admin/domains/crm.optics-trade.eu/public_html/vendor/symfony/symfony/src/Symfony/Component/PropertyAccess/PropertyAccessor.php(104): Symfony\Component\PropertyAccess\PropertyAccessor->writeProperty(Object(OroCRM\Bundle\MagentoBundle\Entity\CartItem), 'cart', NULL)#2 /home/admin/domains/crm in /home/admin/domains/crm.optics-trade.eu/public_html/vendor/oro/platform/src/Oro/Bundle/BusinessEntitiesBundle/Entity/BaseCartItem.php on line 149
Please help !