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Viewing 15 replies - 1 through 15 (of 17 total)
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  • in reply to: Can't remove popups on OROCRM login. #40839

    Matej
    Participant

    So we (again) successfully resolved the issue with popups with NGNIX settings.

    Now when I want to login with certain username OroCrm loads a lot of time a then display a defult error: there was an error …

    So while inspecting the code I see a lot of <div> nodes that I suppose are related to all email popups that wants to load and it seems that this makes an error: rendering time out etc.

    So my question is it is possible to close all opened POPUPS manually in OroCRM somewhere … maybe in database ??

    Thank you.

    in reply to: OROCRM opening email return 500 INTERNAL SERVER ERROR #40471

    Matej
    Participant

    I resolved the issue by deleting app/cache folder…

    • This reply was modified 3 years, 4 months ago by  Matej.
    in reply to: OROCRM migration to another server #37524

    Matej
    Participant

    Thank you for detailed check list.

    Best regards.

    in reply to: How do I change cron email body sync execution time ? #29723

    Matej
    Participant

    Thank you.

    It seems that it did the job …

    in reply to: reopen case when a new email arrives #28832

    Matej
    Participant

    Hi,

    We have the exact sames problem?!

    ianfp,

    Can you also help us accomplish the same objective (reopen cases after email arrives)?

    I also thought that the same objective may be accomplished via workflows ?! )Is this even possible ?

    Thank you.


    Matej
    Participant

    I am also having the same issue on oro/crm 2.4.2 OSL-3.0

    I compose an email and add an attachment.

    The recipient recieves only an email (without an attachment).

    I can’t find any correlated issues in Logs.

    Any updates on this?

    in reply to: restart jobs #27865

    Matej
    Participant

    Well I am adding the prod.log file. -> https://drive.google.com/open?id=1TsWwY8DCu7JRBUPpEvoN5MfyI6jEDEmh

    I do not unsterstand much, but there are some errors.

    Where can I find mq.log ?

    Best regards.

    in reply to: Can't remove popups on OROCRM login. #27758

    Matej
    Participant

    Problem solved.

    With the help from a dev we found the cause of the problem in misconfiguration of the NGINX – section which dissalow request of HTTP type DELETE.

    in reply to: Can't remove popups on OROCRM login. #27756

    Matej
    Participant

    Hi,

    We updated OROCRM to the latest version in a hope this will resolve the issue of popups. But the problem is still here.

    The problem is that we don’t know even how to diagnose the problem. Can somenome point me in the right direction.

    Please check video too see a weird behaviour: https://www.youtube.com/watch?v=B-Lbfvbd8L4&feature=youtu.be

    Thank you

    Our oro Packages:

    oro/redis-config 2.0.0-beta.1 MIT
    oro/doctrine-extensions 1.1.2 MIT
    oro/platform 2.4.2 MIT
    oro/platform-serialised-fields 2.4.0 OSL-3.0
    oro/calendar-bundle 2.4.0 OSL-3.0
    oro/crm-call-bundle 2.4.0 OSL-3.0
    oro/crm-hangouts-call-bundle 2.4.0 OSL-3.0
    oro/marketing 2.4.2 OSL-3.0
    oro/crm-task-bundle 2.4.0 OSL-3.0
    oro/crm 2.4.2 OSL-3.0
    oro/crm-mail-chimp 2.4.2 OSL-3.0
    oro/crm-abandoned-cart 2.4.0 OSL-3.0
    oro/crm-magento-embedded-contact-us 2.4.0 OSL-3.0
    oro/crm-dotmailer 2.4.0 OSL-3.0
    oro/crm-zendesk 2.4.1 OSL-3.0

    in reply to: Help with creating some CUSTOM REPORTS #29419

    Matej
    Participant

    Thank you Przemek for your help.

    What if we use cases entities instead of emails to track average time spent on each case by each user. I see there is a status for each case.

    Can we use custom reports to calculate time duration from status open till status close?

    But here I’am not sure how to include and handle reopened cases?

    By the way; are there other best practisies to handle support team productivity (time spent handling customers).

    Thank you.

    Best regards.

    in reply to: Can't remove popups on OROCRM login. #27755

    Matej
    Participant

    Hi,

    Any updates on this?

    Thanks.

    in reply to: Can't remove popups on OROCRM login. #27754

    Matej
    Participant

    Hi,

    Thank you for your assistance.

    Here are the logs and a screenshot from console. Hope it will help.

    Link: https://drive.google.com/drive/folders/0B_R0XzBNexVPamg5ZjgzUlAtX1E?usp=sharing

    Best regards

    in reply to: Can't remove popups on OROCRM login. #27752

    Matej
    Participant

    Yes. Actually I see the popups all the time. If I create a task from magento orders view a popup is displayed. Then everytime I load the page all the popups (old and recently created) are shown.

    Please check video here: https://youtu.be/iYBfGIl5xbA

    in reply to: Create marketing list: Magento orders created X days back #29362

    Matej
    Participant

    Thank you very much …

    in reply to: Magento and OROCrm sync #27703

    Matej
    Participant

    I get an error as follows:

    Command oro:magento:initial:sync –integration-id=2 –skip-dictionary -v
    State Failed
    Created At Jun 22, 2017 11:01 AM

    Output:

    Error output:

    Please help !

    Best regards

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