[mmiasnikovParticipant]

An investigation revealed that the problem in the mixed system locale parameters, e.g.:

Shell

$ locale LANG=en_US.UTF-8 LANGUAGE=en_US LC_CTYPE="en_US.UTF-8" LC_NUMERIC=uk_UA.UTF-8 LC_TIME=uk_UA.UTF-8 LC_COLLATE="en_US.UTF-8" LC_MONETARY=uk_UA.UTF-8 LC_MESSAGES="en_US.UTF-8" LC_PAPER=uk_UA.UTF-8 LC_NAME=uk_UA.UTF-8 LC_ADDRESS=uk_UA.UTF-8 LC_TELEPHONE=uk_UA.UTF-8 LC_MEASUREMENT=uk_UA.UTF-8 LC_IDENTIFICATION=uk_UA.UTF-8 LC_ALL=

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

$ locale   LANG=en_US.UTF-8 LANGUAGE=en_US LC_CTYPE="en_US.UTF-8" LC_NUMERIC=uk_UA.UTF-8 LC_TIME=uk_UA.UTF-8 LC_COLLATE="en_US.UTF-8" LC_MONETARY=uk_UA.UTF-8 LC_MESSAGES="en_US.UTF-8" LC_PAPER=uk_UA.UTF-8 LC_NAME=uk_UA.UTF-8 LC_ADDRESS=uk_UA.UTF-8 LC_TELEPHONE=uk_UA.UTF-8 LC_MEASUREMENT=uk_UA.UTF-8 LC_IDENTIFICATION=uk_UA.UTF-8 LC_ALL=

Solution: set the single locale (e.g. en_US) (for Ubuntu):

Shell

$ sudo update-locale LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8

1	$ sudo update-locale LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8

and re-login your user. After that the locale settings became homogeneous:

Shell

LANG=en_US.UTF-8 LANGUAGE=en_US LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8" LC_NAME="en_US.UTF-8" LC_ADDRESS="en_US.UTF-8" LC_TELEPHONE="en_US.UTF-8" LC_MEASUREMENT="en_US.UTF-8" LC_IDENTIFICATION="en_US.UTF-8" LC_ALL=en_US.UTF-8

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

LANG=en_US.UTF-8 LANGUAGE=en_US LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8" LC_NAME="en_US.UTF-8" LC_ADDRESS="en_US.UTF-8" LC_TELEPHONE="en_US.UTF-8" LC_MEASUREMENT="en_US.UTF-8" LC_IDENTIFICATION="en_US.UTF-8" LC_ALL=en_US.UTF-8

and the error “The given value does not represent a valid number” will disappear.

[mmiasnikovParticipant]

For future readers: the investigation has revealed that the cause of the error – a firewall on the developer`s computer that blocks access to http://koji.oro.cloud/rpms/oro-el7.repo URL while the Vagrant was installing CentOS components.

[mmiasnikovParticipant]

Ok, wonderful.

I would appreciate any resources that help in theme creating/customizing.

Please take a look to the Andrey’s and omusiienko’s recommendations in posts

• https://oroinc.com/b2b-ecommerce/forums/topic/how-to-customize-front-end-as-a-freelancer?view=all#post-35961
• https://oroinc.com/b2b-ecommerce/forums/topic/how-to-customize-front-end-as-a-freelancer?view=all#post-35967

and on the article https://oroinc.com/b2b-ecommerce/doc/1.6/dev-guide/theme

[mmiasnikovParticipant]

Hm. Did you run the

Shell

vagrant destroy

1	vagrant destroy

command at first?

[mmiasnikovParticipant]

Hm, something went wrong.

Let’s try to recreate the VM with enabled logging, following the steps:

1) Run

Shell

vagrant destroy

1	vagrant destroy

command in terminal

2) Run “up” command with enabled debug and logging for errors and output. For example, if you have a Linux OS it should be

Shell

vagrant up --debug &> vagrant.log

1	vagrant up --debug &> vagrant.log

For other OS, see the instructions in the https://www.vagrantup.com/docs/other/debugging.html article.

3) Provide vagrant.log file (using https://gist.github.com/, for example)

Thank you.

• This reply was modified 3 years, 3 months ago by  mmiasnikov.

[mmiasnikovParticipant]

No. If you didn’t run “vagrant destroy” command – you shouldn’t run the provisioning process again – please see https://www.vagrantup.com/intro/getting-started/teardown.html.

[mmiasnikovParticipant]

Hello, nellybaz10,

No, you shouldn’t. Let’s try the same with a regular production URL http://localhost:8000/ – try to reload it several times with 3 minutes pauses. If you won’t get any response – please, take a look into

• /var/log/nginx/localhost_error.log
• /usr/share/nginx/html/oroapp/app/logs/prod.log

files on the VM file system – whether they have information about some errors?

[mmiasnikovParticipant]

Ok, thank you.

Please, try the following:

1) Try to load the page http://localhost:8000/app_dev.php, several times or until you get some answer, with 3 minutes pauses (because of possible cache recreation process).

2) If you won’t get any result from http://localhost:8000/app_dev.php page, please, provide the content of your application installation log file:

a) login to VM (type “vagrant ssh” in the console)

b) see the content of the /usr/share/nginx/html/oroapp/var/logs/oro_install.log file (for example with “cat /usr/share/nginx/html/oroapp/var/logs/oro_install.log” command)

c) provide the last 100 lines of this log here.

• This reply was modified 3 years, 3 months ago by  mmiasnikov.

[mmiasnikovParticipant]

Could you please provide here a precise sequence of performed installation steps? What did you do, exactly, to get the installed application?

[mmiasnikovParticipant]

Hello, nellybaz10.

What, exactly, isn’t working? What do you get when you’re trying to follow http://localhost:8000/ in your browser?

[mmiasnikovParticipant]

Hello, @saswiss,

As @ibratsilo said, in opposition to the tech support processes for the enterprise license clients, we don’t have an SLA for the community support and the Oro core developers answer on the forum topics, as usual, when they have a spare time.

If you’re planning to use enterprise editions of the Oro products, please, contact the sales team (from the https://oroinc.com/orocrm/contact-us page, for example) and you’ll get all support that you need to get acquainted with the rich set of the OroCRM application features.

Anyway, let’s go back to the installation process, maybe it will be useful for the future forum readers:

1) The version 3.0.0 beta is not stable, I highly recommend you use the 2.6 LTS version instead.

2) Do you know which web server installed on your hosted server? Is it configured to be used with Oro applications? If you don’t have answers to this question, please, perform the next steps:

a) Login to your server using SSH

b) Type in the terminal

Shell

nginx -V

1

nginx -V

If you see something like

Shell

nginx version: nginx/1.10.3 (Ubuntu)

1	nginx version: nginx/1.10.3 (Ubuntu)

it means you have installed Nginx web server and we can move forward.

Let me know, again, the results of this investigation, please.

Actually, after the web server configuration we have two steps to perform to install OroCRM application:

1) clone the source code of the OroCRM CE v.2.6 application to the web server public folder and
2) run the command line installation tool

Shell

app/console oro:install --timeout=900

1	app/console oro:install --timeout=900

from the Oro application root folder.

If your environment have some missing components – the installation tool will tell us about it.
If your environment is ready – the installation process should be successfull.

[mmiasnikovParticipant]

• Which edition of the OroCRM do you use? Community or Enterprise?
• Which version of OroCRM do you want to install? (I’d recommend the current stable v. 2.6 if you don’t have objections for some reason)
• Do you have installed the Database server? (Is it MySQL or another RDBMS, maybe MariaDB?). What version of your DB server software do you use? (MySQL v. 5.6, for example?)
• Do you have installed PHP? Which version? (It should be v.7.1.17 and above)

Again, if you not sure – please, ask your hosting provider tech support.

[mmiasnikovParticipant]

Have you SSH access to this server?
Which Linux distributive used on the server (CentOS, Ubuntu)?

If you’re not sure – please, ask your hosting provider these questions.

[mmiasnikovParticipant]

Ok.

Where do you try to install OroCRM? On your local machine? Or did you buy some shared hosting? Or do you have a virtual or dedicated server?

On which operating system do you want to install OroCRM (Windows/Linux/MacOS)? and which the version of your OS?

[mmiasnikovParticipant]

Hi, saswiss,

Could you please tell me, what, exactly, isn’t clear for you in this https://oroinc.com/orocrm/doc/current/install-upgrade/installation-quick-start-dev/crm installation guide, when do you stuck?

Therefore in addition to helping you, we could make the guide more understandable to other users.

Thank you!

[Author]

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